Job Description
Join Tampa Connect Solutions for an exciting weekend customer service opportunity! We're seeking passionate individuals to deliver exceptional support to our local clients during weekend shifts. This role is perfect for those seeking flexible hours while making a tangible impact in our community. Enjoy a supportive team environment, competitive pay, and comprehensive training. Our upcoming hiring event on October 20th offers immediate interviews and onboarding. Apply today to become part of Tampa's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support team for complex problem resolution
- Meet/exceed quality and productivity metrics
- Participate in weekend shift coverage (Sat/Sun)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent communication and conflict resolution skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently in fast-paced environment
- Strong typing (40+ WPM) and multitasking abilities
- Weekend availability (Saturday/Sunday shifts)
- Local Tampa residency preferred