Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're seeking motivated professionals to deliver exceptional service to our valued clients. This full-time, immediate-hire position offers competitive pay, comprehensive training, and career growth opportunities in Nashville's thriving business district.
Why Join Us?
- Same-week start date available
- Comprehensive benefits package (health, dental, vision)
- Performance-based bonuses and incentives
- Modern, collaborative workspace downtown
- 401(k) with company match
Perfect for career changers and experienced professionals alike – no prior call center experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to resolve complex cases
- Participate in ongoing training and process improvements
- Uphold company standards for brand voice and compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-volume environments
- Background check and drug screen required