Job Description
Join our dynamic team as an Entry-Level Call Center Representative in Louisville, KY! We're seeking motivated individuals with a passion for customer service to provide exceptional support to our clients. This immediate-start opportunity offers comprehensive training, career advancement paths, and a supportive work environment. No prior experience required – just your positive attitude and willingness to learn. Enjoy competitive pay, benefits, and the chance to build your career in a growing industry.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using established protocols and resources
- Document interactions accurately in CRM systems
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and problem-solving mindset
- Flexibility to work rotating shifts including evenings and weekends
- Pass background check and drug screening (pre-employment requirement)