Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact. As the first point of contact for our valued clients, you'll deliver exceptional service while building lasting relationships. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently using our CRM system and knowledge base
- Process orders, returns, and account modifications with accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Document all interactions in our customer service database
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (new grads welcome)
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Flexibility to work rotating weekends/holidays
- Positive attitude with a service-first mindset
- Passion for helping others succeed