Job Description
Join our award-winning customer service team in Louisville and make an immediate impact! GlobalConnect Solutions is seeking passionate individuals to deliver exceptional customer experiences for Fortune 500 clients. We offer comprehensive training, flexible scheduling, and career advancement opportunities. Our modern downtown office features collaborative workspaces and wellness benefits. Start your new career today with our industry-leading support system.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and technical support requests
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in continuous improvement initiatives for service quality
- Maintain thorough knowledge of product offerings and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills with neutral accent
- Proficient in CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced environment with empathy
- Available for evening/weekend shifts as needed
- Basic technical troubleshooting abilities
- Positive attitude with problem-solving mindset