Job Description
Join our award-winning team at Coastal Solutions Group for an immediate customer service opportunity in Virginia Beach! We're seeking passionate individuals to deliver exceptional experiences to our clients. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for those ready to make an immediate impact in a supportive, fast-paced environment. On-site hiring event scheduled October 15th!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to resolve complex cases
- Proactively identify upsell opportunities
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (degree preferred)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure