Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're hosting a hiring event for motivated professionals to deliver exceptional customer experiences. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in Oklahoma City's thriving business hub.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed