Job Description
Join our dynamic team as a Customer Service Representative in Long Beach, CA! We're hosting an exclusive hiring event for immediate full-time positions. This role offers competitive compensation, comprehensive benefits, and career growth opportunities. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet or exceed performance metrics for call quality and resolution time
- Proactively identify opportunities to improve customer satisfaction
- Document interactions in CRM systems with precision
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Strong communication skills with clear articulation and active listening
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask while maintaining attention to detail
- Flexible schedule availability including evenings/weekends
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening