Job Description
Join our award-winning team as a Customer Service Representative in sunny San Antonio! We're seeking passionate individuals to deliver exceptional service while receiving comprehensive paid training. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate openings available – start your career journey today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution time
- Continuously improve product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or willingness to train
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with Microsoft Office and CRM platforms
- Passion for helping others and representing our brand
- Must pass background check and drug screening