Job Description
Join our award-winning customer service team at Apex Solutions Group and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. This full-time position offers rapid onboarding and competitive benefits, including health insurance and 401k matching. Our Seattle headquarters features modern amenities and a collaborative culture focused on growth and recognition.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with first-contact resolution
- Process orders, returns, and exchanges while maintaining 95% accuracy
- Document interactions in CRM system and escalate complex issues appropriately
- Meet daily performance metrics including CSAT scores and call volume targets
- Collaborate with cross-functional teams to improve service processes
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; associate's degree preferred
- Availability to work flexible shifts including weekends
- Valid Washington state driver's license (for occasional field support)