Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Houston, TX! We're seeking enthusiastic individuals with a passion for helping others to deliver exceptional customer experiences. No prior experience required—comprehensive training provided. Enjoy competitive pay, immediate start, and opportunities for career growth in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet performance metrics for response time and resolution rate
- Contribute to improving customer service processes
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM software)
- Positive attitude and willingness to learn
- Must pass background check and drug screening