Job Description
Join our award-winning Cleveland-based team as a Local Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional support to our community. No experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, benefits, and career advancement opportunities right here in Ohio. Be part of a company that values local talent and invests in its employees' growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for satisfaction and resolution times
- Participate in ongoing product and service training
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Basic computer proficiency (MS Office, CRM systems)
- Reside within 25 miles of Cleveland, OH
- Positive attitude with customer-first mindset
- Passion for helping local community members
- Willingness to complete paid training program