Job Description
Join our award-winning customer service team in Kansas City, MO! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and immediate start for qualified candidates. Work in a dynamic environment where your contributions directly impact customer satisfaction and company growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Proactively identify upsell opportunities
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to multitask in fast-paced environment
- Basic knowledge of MS Office Suite
- Flexible availability including weekends
- Positive attitude with conflict resolution aptitude