Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional experiences to clients across Missouri and Texas! We're hiring immediately for both on-site roles in Kansas City and remote positions for Texas residents. No prior experience required—comprehensive training provided!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Immediate start date for qualified candidates
- 100% remote options available for Texas residents
- Comprehensive health benefits (medical/dental/vision)
- Tuition reimbursement program
- Clear career advancement path to Team Lead
Be the voice of our brand while supporting clients with billing inquiries, technical troubleshooting, and order management. Our collaborative culture values work-life balance with flexible scheduling options.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 10-minute SLA
- Process orders, returns, and shipping requests using Salesforce CRM
- Document interactions in ticketing system with 99% accuracy
- Collaborate with technical team to resolve complex escalations
- Meet/exceed monthly CSAT and resolution targets
- Participate in bi-weekly training on product updates
- Support seasonal peaks with flexible overtime opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or relevant internship
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- For remote roles: reliable high-speed internet and quiet workspace
- Must pass background check and drug screen
- Spanish fluency a plus for bilingual support