Job Description
Join our award-winning team in Atlanta! We're seeking dynamic Customer Service Representatives for immediate full-time positions at our upcoming hiring event. No experience required—we provide comprehensive training to launch your career in customer excellence. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex escalations and process improvements
- Meet performance metrics including call handling time and customer satisfaction scores
- Stay updated on product knowledge and service protocols through ongoing training
- Proactively identify upsell opportunities to enhance customer relationships
- Participate in daily team huddles to align on service goals and challenges
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills with clear articulation
- Ability to navigate multiple digital systems simultaneously
- Strong problem-solving aptitude with calm demeanor under pressure
- Previous customer service experience highly valued but not required
- Proficiency in typing minimum 35 WPM with high accuracy
- Valid authorization to work in the United States