Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional experiences from the comfort of your home. We're urgently seeking dedicated professionals to support our Fortune 500 clients in the New York market. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a meaningful impact.
Why Nexus Global?
- Industry-leading compensation + performance bonuses
- Full benefits package (medical/dental/vision)
- Equipment stipend for home office setup
- Career advancement opportunities
- 24/7 support team
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Meet/exceed quality and productivity metrics (35+ calls/day)
- Document interactions accurately in CRM system
- Collaborate with team leads on complex cases
- Participate in ongoing training programs
- Uphold company compliance and data security standards
Qualifications
- 1+ years customer service experience (call center preferred)
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated workspace free from distractions
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Flexibility to work evenings/weekends as needed
- Valid US work authorization