Job Description
Join our award-winning customer service team in Atlanta! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive benefits, flexible scheduling, and immediate start opportunities. No experience necessary – full training provided!
Our Atlanta hub offers a vibrant work culture with career advancement paths. You'll be part of a diverse team committed to excellence and innovation in customer support.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in multitasking and time management
- Ability to work flexible shifts including weekends
- Basic computer literacy and typing proficiency
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening