Job Description
Join Long Beach Connect Solutions and kickstart your career in customer service! We're seeking energetic professionals to join our award-winning call center team immediately. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No prior experience required – we provide paid training to set you up for success!
What We Offer:
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holiday pay
- 401(k) with company match
- Tuition reimbursement program
- Modern downtown Long Beach workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and accounts
- Document interactions accurately in CRM systems
- Meet performance metrics (call handling time, CSAT scores)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Identify upsell opportunities for account solutions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM software)
- Flexibility to work evenings/weekends if needed
- Pass background check and drug screening
- Must be authorized to work in the US
- Previous customer service experience preferred