Job Description
Join our award-winning customer service team in Wichita! We're seeking motivated individuals for immediate full-time roles with comprehensive paid training. No prior experience required – we'll equip you with all the tools to succeed. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. Perfect for career changers, recent graduates, or anyone seeking a fresh start in customer service.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using our proprietary CRM system
- Process orders, returns, and exchanges accurately
- Document customer interactions and maintain detailed records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Ability to type 30+ WPM with strong computer literacy
- Previous customer service experience preferred but not required
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening