Job Description
We are a leading recruitment agency seeking a dedicated Customer Service Representative to join our team immediately. Due to the high volume of opportunities, we are actively hiring for positions in Cleveland, OH and offering remote work options for candidates in Florida. This is a fantastic opportunity for individuals looking to kickstart their career in a dynamic, supportive environment with immediate availability.
Why Join Us?
- Immediate Start: Begin working within 24-48 hours of application.
- Competitive Pay: Earn between $16.00 and $20.00 per hour based on experience.
- Growth Opportunities: Potential for permanent placement and career advancement.
- Flexible Work: On-site in Cleveland or remote from Florida.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Process orders, returns, exchanges, and refunds accurately and in a timely manner.
- Update customer records and logs in the CRM system to ensure data accuracy.
- Collaborate with the sales and support teams to identify customer needs and provide solutions.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call center, or retail is preferred.
- Excellent verbal and written communication skills with a friendly demeanor.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be available to work flexible shifts, including weekends and holidays.