Job Description
We are looking for a Customer Service Representative to join our high-performing team in Cleveland, OH. This is an Immediate Hire opportunity for dedicated professionals ready to make an impact immediately. We pride ourselves on delivering exceptional support to our clients and are seeking someone who can maintain our high standards of service.
In this role, you will be the first point of contact for our valued customers, handling inquiries with a positive attitude and a problem-solving mindset. We offer a dynamic work environment, competitive pay, and clear paths for career growth.
Why Join Nexus Customer Care Group?
- Immediate Start Available: Begin your new career within days.
- Competitive Compensation: $18.00 - $22.00 per hour.
- Modern Facilities: Work in a state-of-the-art, comfortable environment.
Responsibilities
- Handle incoming customer calls, emails, and chat inquiries professionally and efficiently.
- Resolve customer issues and complaints by investigating problems and recommending solutions.
- Accurately document all customer interactions and account details in the CRM system.
- Process returns, exchanges, and service requests accurately.
- Stay up-to-date with product knowledge and policy changes to provide accurate information.
- Collaborate with cross-functional teams to ensure customer satisfaction and retention.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or call center operations.
- Excellent verbal and written communication skills.
- Strong computer proficiency with MS Office Suite and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Empathy, patience, and a customer-first attitude.
- Ability to work full-time hours, including evenings and weekends.