Job Description
Are you a people person looking for immediate work in Fresno, CA?
Fresno Regional Support Services is currently hiring dedicated Customer Service Representatives to join our growing team. We offer a competitive salary, comprehensive benefits, and the opportunity to start immediately.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and empathy. We are looking for individuals who are eager to learn, hardworking, and ready to hit the ground running.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly wage ($18.00 - $24.00).
- Supportive and collaborative work environment.
- Training provided for all new hires.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve customer complaints and issues by identifying problems, troubleshooting, and offering effective solutions.
- Build rapport with clients to ensure long-term satisfaction and loyalty.
- Update and maintain accurate customer records in our CRM software.
- Collaborate with internal teams to escalate complex issues and improve service processes.
- Adhere to company policies and quality standards during every interaction.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service, sales, or call center environments is a plus but not mandatory for immediate hires.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency with computer systems and MS Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends if necessary.