Job Description
Are you an exceptional communicator looking for an immediate start? Apex Contact Solutions is expanding our team in Houston, TX and is looking for dedicated Customer Service Representatives to join our high-performing call center.
We offer a dynamic work environment, competitive pay, and immediate opportunities for career growth. If you are ready to make an impact from day one, apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues with patience and professionalism.
- Accurately document customer interactions and account information into the CRM system.
- Provide product information and guidance to customers to ensure satisfaction.
- Identify upselling and cross-selling opportunities within established scripts.
- Collaborate with team leads to improve service metrics and call handling times.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center, customer service, or sales environment is preferred but not required for immediate hires.
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Ability to type 40+ WPM with high accuracy.
- Excellent verbal communication and active listening skills.
- Must be available to work full-time hours, including weekends and holidays.