Job Description
We are seeking enthusiastic and motivated individuals to join our growing call center team in North Carolina. As an Entry Level Customer Service Representative, you will be the first point of contact for our clients, providing exceptional support and solutions. We offer a comprehensive training program, immediate start opportunities, and a clear pathway for career advancement within our organization.
Why Join Us?
- Immediate Start Availability
- Competitive Entry-Level Salary
- Paid Training
- Health Benefits & 401(k) Options
Responsibilities
- Handle inbound and outbound customer calls with a focus on high-quality service and problem resolution.
- Listen to customer concerns and provide accurate information regarding products and services.
- Enter customer data accurately into our CRM database and ensure records are up to date.
- Escalate complex issues to the senior support team when necessary.
- Meet and exceed daily and monthly performance metrics (KPIs).
- Build rapport with customers to ensure high retention rates.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but we are willing to train the right candidates.
- Strong verbal communication skills and a professional phone manner.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible hours, including evenings and weekends.
- Must have a reliable internet connection and a quiet workspace if working remotely.