Job Description
Join our dynamic team as a Customer Service Representative in Louisville, KY! We're seeking motivated individuals with exceptional communication skills to deliver outstanding support to our valued clients. This immediate hire position offers competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. If you're ready to make an impact and start your career journey without delay, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues when needed
- Meet/exceed performance metrics including call resolution time and customer satisfaction scores
- Proactively identify opportunities to enhance customer experience and process improvements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Proficient with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities and multitasking capability
- Positive attitude with resilience under pressure
- Ability to work flexible shifts including evenings/weekends if required