Job Description
Join our award-winning customer service team in Minneapolis! We're hosting an exclusive hiring event for motivated individuals seeking immediate full-time roles. Prime Support Solutions offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Perfect for those with strong communication skills and a passion for helping customers succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics for resolution time and CSAT
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a BPO or retail setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screen