Job Description
Join our dynamic team as a Customer Service Representative in Oakland, CA! We're seeking motivated individuals with excellent communication skills to provide exceptional support to our clients. This full-time position offers immediate hire and comprehensive paid training, making it perfect for career changers or recent graduates. Enjoy competitive pay, benefits, and opportunities for growth in a supportive environment. Apply today to start your rewarding career in customer service!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer concerns
- Meet performance metrics for response time and customer satisfaction
- Adhere to company policies and compliance standards
- Contribute to continuous improvement of service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience or relevant internship
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Problem-solving mindset and attention to detail
- Positive attitude and resilience in high-pressure situations
- Must pass background check and drug screening