Job Description
Join our award-winning team as a Customer Service Representative in Oakland, CA! We're seeking motivated individuals for immediate hire with comprehensive paid training. Enjoy competitive pay, health benefits, and career growth opportunities. No experience required – we'll teach you everything you need to succeed!
What We Offer:
- Full-time position with immediate start
- 2-week paid training program
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats
- Resolve customer inquiries and complaints efficiently
- Process orders, returns, and account updates
- Document interactions in CRM system
- Collaborate with team to improve service quality
- Meet performance metrics (e.g., CSAT, resolution time)
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (written & verbal)
- Basic computer proficiency (MS Office, internet)
- Customer-focused mindset and empathy
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screen
- No prior experience required