Job Description
Join our dynamic team at Coastal Solutions Group for an exclusive hiring event targeting entry-level Customer Service Representatives! We're seeking motivated individuals in Virginia Beach to deliver exceptional customer experiences while launching their careers in a supportive environment.
As a key member of our customer success team, you'll handle inquiries, resolve issues, and build lasting relationships with clients. No prior experience required – we provide comprehensive training and career development opportunities. Enjoy competitive pay, health benefits, and a vibrant workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and escalation procedures
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Meet performance metrics for call handling, resolution times, and satisfaction scores
- Continuously refine product knowledge through ongoing training modules
- Identify opportunities for process improvements and share feedback with leadership
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in basic computer applications and CRM systems
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn new technologies
- Flexibility to work evenings/weekends as needed