Job Description
Join Austin Connect Solutions and launch your career in customer service with our paid training program! We're seeking enthusiastic individuals for immediate full-time positions in our Austin call center. No experience necessary – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible schedules, and opportunities for growth within our supportive team. Start earning immediately while building valuable skills for your future.
Why Join Us?
• Paid training program
• Competitive hourly wages
• Full-time benefits package
• Career advancement opportunities
• Supportive team environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and service concerns
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory guidelines
- Continuously develop product knowledge through training
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude with customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- No prior experience required – paid training provided
- Must pass background check and drug screening
- Authorization to work in the United States