Job Description
Join our award-winning team as a Customer Service Representative in sunny San Antonio! We're seeking motivated individuals with exceptional communication skills to deliver outstanding service to our diverse clientele. Enjoy comprehensive paid training, flexible scheduling, and a supportive work environment. Immediate openings available! Our company offers competitive compensation, performance bonuses, and opportunities for career growth. If you're passionate about helping others and thrive in fast-paced settings, apply today to start your rewarding career journey.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions and update customer profiles in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities for additional services
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Empathetic problem-solving approach
- Reliable transportation to our downtown office
- Must pass background check and drug screening