Job Description
We are looking for a motivated Customer Service Representative to join our team in Raleigh, NC. As a key member of our support team, you will interact with clients to resolve issues, answer questions, and provide exceptional service that builds loyalty.
This is an Immediate Hire position with comprehensive Paid Training. If you are a great communicator looking for a stable career opportunity in the heart of North Carolina, we want to hear from you.
What We Offer:
- Competitive hourly pay ($18.00 - $22.00)
- Full paid training program
- Opportunities for career advancement
- Supportive and collaborative work environment
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Accurately process orders, returns, and account information within our CRM system.
- Document all customer interactions and update records as necessary.
- Collaborate with other departments to ensure customer needs are met.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Strong verbal and written communication skills.
- Previous customer service experience is a plus but not mandatory for immediate hires.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer proficiency and typing skills.