Job Description
Join our award-winning customer service team as a Customer Service Representative with immediate hire opportunities! Global Connect Solutions is seeking empathetic and tech-savvy professionals to deliver exceptional support to our diverse client base. Enjoy the flexibility of 100% remote work while making a meaningful impact in customers' lives. We offer competitive compensation, comprehensive benefits, and career advancement opportunities. Open to candidates in Washington and Virginia!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with professionalism and empathy
- Document interactions accurately in CRM systems (Salesforce/Zendesk)
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction metrics (CSAT, FCR) above 95%
- Participate in ongoing training to master product knowledge
Qualifications
- 1+ years of customer service experience in a BPO or tech environment
- Exceptional communication skills (written/verbal) and emotional intelligence
- Proficient in multitasking with CRM software and Microsoft Office
- Ability to work independently in a remote setting with minimal supervision
- High-speed internet and quiet home office space required
- Available for flexible shifts (including weekends/holidays)
- Background check and drug screen mandatory