Job Description
Join our award-winning customer support team as a Customer Service Representative with immediate hire opportunities! Enjoy the flexibility of 100% remote work while delivering exceptional service to clients across Omaha, NE, and Texas. We're seeking empathetic professionals to become brand ambassadors and drive customer loyalty through every interaction.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (health, dental, vision)
- Flexible schedule options
- Home office equipment stipend
- Clear career growth path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, resolution time)
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Ability to work independently in a remote setting
- High-speed internet connection and quiet workspace
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-first mindset