Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're seeking empathetic professionals to deliver exceptional support from the comfort of their homes. As a key player in our Fort Worth-based operations, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction rates. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while representing a company that invests in your growth.
What We Offer:
- Full-time remote position with immediate start
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Equipment stipend for home office setup
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 24 hours
- Process orders, returns, and service requests accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities based on customer needs
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication skills
- Ability to work independently in remote environment
- Reliable high-speed internet and quiet workspace
- Experience with Zendesk or Salesforce (preferred)
- Fluent in English (Spanish bilingual a plus)