Job Description
Join our dynamic team at ConnectSolutions for a rewarding part-time call center opportunity in Austin, TX! We're hosting a hiring event on October 15th to fill immediate openings for motivated individuals who thrive in customer-facing roles. Enjoy competitive pay, flexible scheduling, and comprehensive training designed to launch your career in customer service.
Why ConnectSolutions? We pride ourselves on fostering a supportive, growth-oriented environment where your contributions matter. As a B Corp-certified company, we prioritize work-life balance and employee development. This role offers perfect flexibility for students, parents, or career-changers seeking meaningful part-time work.
Hiring Event Details: Saturday, October 15th | 10:00 AM - 2:00 PM | 456 Tech Plaza, Austin, TX. Bring your resume and prepare for on-the-spot interviews!
Responsibilities
- Handle incoming customer inquiries with empathy and professionalism
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in real-time
- Meet performance metrics (call handling time, customer satisfaction)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM with high accuracy
- Flexible availability including weekends and evenings
- Positive problem-solving mindset under pressure
- Valid Texas ID for onboarding