Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is hosting a Hiring Event in Virginia Beach, VA, and we are looking for passionate individuals to join our growing team immediately!
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive the best support possible. We offer competitive pay, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Immediate Hire Opportunities
- Competitive Pay ($18-$22/hr)
- Comprehensive Benefits Package
- Modern Work Environment
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and maintain detailed records in our CRM system.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Identify opportunities for process improvements and upselling products or services.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is a plus but not required (training provided).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient with basic computer applications and CRM software.
- Must be available to work flexible shifts, including weekends and holidays.