Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional support from the comfort of your home! We're seeking passionate individuals to handle inbound customer inquiries, resolve issues, and ensure satisfaction for clients across Omaha and Texas. This immediate hire opportunity offers competitive pay, flexible scheduling, and comprehensive training. If you thrive in fast-paced environments and prioritize customer success, apply today to launch your remote career with us!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; 1+ years customer service experience preferred
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce, Zendesk) and Microsoft Office
- Reliable high-speed internet and quiet home office environment
- Ability to multitask and prioritize tasks in high-volume settings
- Strong problem-solving skills with attention to detail
- Available for flexible hours including evenings/weekends