Job Description
Join Virginia Beach's premier customer service team! Coastal Connect Solutions is hiring passionate individuals for immediate full-time roles in our state-of-the-art call center. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. No experience necessary – we provide paid training!
Why join us? • Immediate start opportunities • Health, dental, and vision insurance • Paid time off and retirement plans • Modern facility with free parking • Performance-based bonuses • Career advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
- Adhere to company compliance policies
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Reliable transportation to Virginia Beach location
- Pass background check and drug screen
- Must be authorized to work in the US