Job Description
Are you looking for a career opportunity in Philadelphia, PA? Apex Support Solutions is currently hiring dedicated Customer Service Representatives for immediate start positions. We pride ourselves on delivering exceptional support to our clients and are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
As a Customer Service Representative, you will be the first point of contact for our valued clients. We offer a competitive hourly wage, comprehensive benefits, and a collaborative culture. If you are ready to launch your career in customer service in Pennsylvania, we want to hear from you today.
Why Join Us?
- Immediate Start: Begin earning and building your career right away.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in the heart of Philadelphia.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account details to ensure high customer satisfaction.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team members and other departments to resolve complex customer issues.
- Identify opportunities to upsell or cross-sell products and services to existing clients.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required; some college or vocational training is a plus.
- Previous experience in customer service, call center, or retail is preferred but not mandatory for the right candidates.
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong computer proficiency, including typing speed and navigating multiple windows.
- The ability to work full-time, including weekends and holidays as required.
- Must be authorized to work in the United States.