Job Description
Are you a passionate advocate for customer satisfaction? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team in Seattle, WA. We offer an immediate start for the right candidate, competitive pay, and a supportive work environment.
We are looking for a proactive problem-solver who thrives in a fast-paced setting and is ready to make an impact from day one. If you have a knack for resolving conflicts and building relationships, we want to hear from you.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a positive demeanor.
- Identify opportunities for upselling and cross-selling products and services.
- Document all interactions accurately in our CRM system.
- Collaborate with the technical support team to escalate complex issues.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Proficiency with MS Office Suite and CRM software.
- Ability to work independently in a fast-paced, remote-friendly setting.