Job Description
Join our award-winning customer service team and make an immediate impact! Apex Solutions Group is seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. This is your chance to launch a rewarding career in customer service with comprehensive training and growth opportunities. Enjoy competitive compensation, flexible scheduling options, and a vibrant downtown Seattle workplace culture.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company matching
- Employee discounts on major brands
- Clear advancement path to team lead roles
Responsibilities
- Handle 50+ inbound/outbound customer calls daily via phone, email, and chat
- Resolve billing inquiries, technical issues, and product concerns with empathy
- Document interactions accurately in CRM system with 98% compliance
- Meet/exceed performance metrics: 95% CSAT, 20+ calls/hour
- Collaborate with technical teams for complex issue escalation
- Participate in weekly coaching sessions and skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and active listening abilities
- Type 40+ WPM with strong computer navigation skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset