Job Description
Join our dynamic team at ConnectHub Solutions and launch your career in customer service! We're urgently hiring dedicated professionals to provide exceptional support to our clients in Oakland. This is your chance to grow with a forward-thinking company that values talent and offers immediate opportunities. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for success.
Why Join Us?
• Competitive hourly wages with performance bonuses
• Comprehensive benefits package (medical/dental/vision)
• Paid training and career advancement paths
• Modern downtown Oakland workspace
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries efficiently using CRM software and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Bilingual English/Spanish highly desirable