Job Description
Join our award-winning customer experience team at ClientFirst Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our tech clients. This immediate-start opportunity offers a dynamic environment where your problem-solving skills directly impact customer loyalty. Enjoy comprehensive training, career advancement pathways, and a collaborative culture that values your contributions. Located in the heart of Seattle, you'll work alongside industry professionals while supporting Fortune 500 companies with their customer service needs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 99% accuracy
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed monthly performance targets for resolution time and CSAT scores
- Identify opportunities for process improvements and share with leadership
- Participate in weekly training sessions to enhance product knowledge
- Maintain strict confidentiality of customer data and company information
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital support channels
- Strong problem-solving with analytical thinking abilities
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including weekends and holidays
- US work authorization and clear background check