Job Description
Join Virginia Connect Solutions as a Customer Service Representative and become the voice of excellence for our valued clients! We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. Enjoy competitive pay, comprehensive training, and a dynamic team environment in Richmond's thriving business district. Immediate start available for motivated candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions in CRM system with precision
- Collaborate with technical teams to resolve escalated cases
- Meet/exceed performance metrics for quality and speed
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset