Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist in New York! We're seeking empathetic communicators to deliver exceptional remote assistance through our digital channels. Enjoy comprehensive paid training, flexible scheduling, and career growth opportunities in a dynamic tech environment. Perfect for detail-oriented individuals passionate about problem-solving and customer satisfaction.
We offer competitive benefits including health insurance, 401(k) matching, and professional development stipends. Work from our modern Manhattan office with collaborative spaces and wellness programs. No prior chat support experience required – we'll provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via real-time chat with empathy and accuracy
- Document interactions in CRM systems while maintaining detailed case notes
- Troubleshoot technical issues using knowledge bases and escalation protocols
- Collaborate with cross-functional teams to resolve complex customer problems
- Adhere to SLA metrics for response time and resolution efficiency
- Continuously improve product knowledge through ongoing training modules
- Identify trends in customer feedback to suggest process improvements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 50 WPM typing accuracy with strong written communication skills
- Proficiency in multitasking across multiple chat conversations
- Basic technical troubleshooting knowledge for software/hardware issues
- Experience in customer service, sales, or related field (paid training available)
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization and reliable high-speed internet connection