Job Description
Join our award-winning customer service team in Indianapolis and start your career immediately! We're seeking motivated individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a dynamic team environment with opportunities for permanent placement.
What We Offer:
• Paid training program
• Flexible shift options
• Health benefits (after 90 days)
• Performance-based bonuses
• Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (handle time, CSAT)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficient with Windows OS and multitasking
- Ability to work flexible shifts (evenings/weekends)
- Pass background/drug screen checks
- Resilience under pressure and problem-solving mindset