Job Description
Join our award-winning customer experience team in sunny Jacksonville! We're seeking passionate individuals to deliver exceptional service while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture focused on growth and recognition. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining compliance standards
- Collaborate with technical teams to resolve complex escalations within 24 hours
- Proactively identify upsell opportunities for premium services
- Participate in weekly coaching sessions to refine communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or call center environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to type 40+ WPM while maintaining active listening
- Flexible availability including evenings/weekends (rotating schedule)
- Background check and drug screen required