Job Description
Join our dynamic team at Apex Contact Centers and launch your career in customer service immediately! We're seeking enthusiastic individuals to represent top-tier brands in Washington DC's thriving business district. Enjoy a supportive work environment with competitive compensation, comprehensive training, and opportunities for advancement. No experience required—just a passion for helping others and a drive to succeed.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and confidentiality standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Flexible availability (evenings/weekends as needed)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening