Job Description
Join our award-winning customer support team in San Francisco and make an immediate impact! We're seeking passionate Customer Service Representatives for a contract role with weekly pay and flexible scheduling. As the first point of contact, you'll resolve inquiries with empathy and efficiency while contributing to our 98% customer satisfaction rating. Enjoy a modern downtown office with free meals, wellness programs, and rapid advancement opportunities. Start your career journey today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution rate
- Process orders, returns, and payment issues using Salesforce CRM
- Document interactions accurately in Zendesk for compliance and quality control
- Collaborate with technical teams to resolve complex product issues
- Maintain 25+ daily customer satisfaction scores above 4.8/5.0
- Participate in weekly training on new products and compliance updates
- Support cross-functional projects during peak seasons
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication with neutral accent
- Ability to multitask across 3+ communication channels simultaneously
- Strong problem-solving skills with data-driven approach
- Flexibility to work evenings/weekends during peak periods
- High school diploma or equivalent; college degree preferred
- Spanish/French bilingual certification a plus